PI is Committing Itself to New Service Concepts
Individual Service for High-End Positioning Systems
Globalization continues to advance and in the meantime, high-precision positioning systems are being used all over the world, both in scientific fields and in industry. In order to be in a perfect position for the future, PI (Physik Instrumente), as solution supplier for drive technology and positioning systems, has implemented a new service concept by founding the "Global Services Division". This makes it possible to offer the best possible, individualized service to both smaller and larger customers all over the world.
To ensure 24/7 reliability and functional capability of the positioning systems in use, local specialists will provide support with system installation services and various maintenance contracts at four service locations in Europe, Asia, China, and the USA. The services will be offered in different packages so that users can purchase the appropriate solution for their needs, regardless of whether this is a small research department or a globally operating OEM customer. The spectrum ranges from on-request remote and local support to keeping entire replacement systems available that are tailored exactly to the application. In addition, there are also possibilities for extending the warranty periods, which for example, includes local preventive maintenance work over several years, and this offers the best possible security and protection against unscheduled downtimes.